Can service be your WOW factor?

The sad reality is that customer service is a dying art form. Companies simply do not seem to care as much as they once did. Some blame it on the Internet and how things have gotten more impersonal over the years. Some blame it on the fact that people are in a hurry and want convenience and “cheap” over quality and attention. Some blame it on the younger generation not knowing or being taught any better, while others blame it on the older generation being tired and unhappy with having to work longer in life. The reality is none of these are right and all of these are right. The true reason customer service has gone by the wayside is plain and simple … businesses have gotten fat and lazy.

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